Your Privacy Is Our Responsibility

Introduction and Scope of Policy

10bed ("we", "our", "platform") is an online betting and casino service operating for users in Bangladesh. This privacy policy ("policy") describes what personal information is collected when you visit our website 10bed.cam, create an account, or use any of our services, how that information is processed, and what steps we take to protect your data.

This policy applies to all services of 10bed, including cricket betting, online slots, live casino, Aviator, and our other gaming services. By using our platform, you are considered to have fully accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and is written with the aim of ensuring full transparency.

What Information We Collect

We may collect the following types of information about you through various means:

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid identity document details (National ID / passport number — as part of KYC verification)
• Email address

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transaction processing only)
• Deposit and withdrawal history
• Wallet balance information

2.3 Usage Information

• Your gaming activity, betting history, and game preferences
• Login time, session duration, and activity logs on the platform
• Device type, operating system, and browser information
• IP address and approximate location

2.4 Communication Information

• Records of live chat conversations
• Content and attachments of email messages
• Support ticket and complaint information

Purpose of Data Collection

The specific purposes for which your personal information is collected are as follows:

3.1 Account Management and Verification

We use your information to verify your identity, keep your account secure, and prevent fraudulent activity. In particular, age verification is a mandatory process to ensure the age limit of 21 years is met.

3.2 Transaction Processing

Financial information is essential for processing your deposit and withdrawal requests through bKash, Nagad, and Rocket, issuing bonuses, and calculating VIP rewards.

3.3 Service Quality Improvement

By analysing your gaming preferences, we can provide more relevant game recommendations, suitable offers, and an improved user experience. This analysis is used entirely for internal purposes.

3.4 Ensuring Responsible Gaming

By monitoring your gaming behaviour, we can identify potentially risky patterns and offer assistance where needed. This is an important initiative as part of our commitment to responsible play.

3.5 Customer Support

We use your information to resolve your issues quickly and effectively, provide personalised assistance via live chat, and maintain a history of previous communications.

3.6 Compliance with Legal Obligations

Retaining certain records under applicable laws and regulations, cooperating with investigations by regulatory authorities, and complying with anti-money laundering (AML) guidelines make it legally mandatory to store specific information.

Data Storage and Security

To ensure the security of your personal information, 10bed applies industry-standard technical and organisational measures. Our security measures include:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Data-Level Encryption: Sensitive information (such as financial and identity-related data) is stored in an encrypted form in our databases.
• Access Controls: Only authorised personnel can view limited user information for specific operational needs.
• Security Audits: Our systems are kept secure through regular security audits and vulnerability assessments.
• Two-Factor Authentication: Various verification processes are in place to detect suspicious login attempts on accounts.

Even so, no internet-based system is completely impenetrable. In the event of a data breach, we will notify affected users as quickly as possible and take the necessary remedial steps.

Sharing Information with Third Parties

10bed does not sell your personal information to third parties for commercial purposes under any circumstances. Information may be shared in the following limited situations and only to the extent necessary:

5.1 Payment Processors

The minimum necessary financial information is shared with the relevant payment processor to carry out transactions through bKash, Nagad, and Rocket. These service providers operate under their own privacy policies.

5.2 Game Providers

Anonymised session data may be shared with our software partners, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, for the purpose of operating games. However, no personal identification information is shared directly with these providers.

5.3 Legal and Regulatory Requirements

It is a legal obligation to provide required information in accordance with valid orders from government authorities or courts. In such cases, we will only supply the specific information referred to in the order.

5.4 Fraud Prevention

Limited information may be shared with other online platforms or security agencies to prevent cybercrime or financial fraud, but only when this is clearly justified.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of our platform.

6.1 Essential Cookies

These cookies are necessary for maintaining your login session, security verification, and the basic functionality of the website. Disabling them will prevent the platform from working properly.

6.2 Functionality Cookies

These cookies are used to remember your language preferences, game settings, and other personalisation information.

6.3 Analytics Cookies

We improve our service quality by analysing patterns in website usage. This data is processed in a fully anonymised manner and does not reveal any personal identity.

You can reject or delete non-essential cookies by going into your browser settings. However, this may affect your user experience.

Your Rights

As a user of 10bed, you have the following rights over your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request the correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, however some information may need to be retained for a specified period due to legal obligations.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Data Portability: You may request your information in a structured, machine-readable format.

To exercise these rights, contact our support team via live chat or email. We aim to process each request within 30 business days.

Children's Privacy

10bed is a platform intended solely for adults (aged 21 and above). We do not knowingly collect information from anyone under the age of 21.

Age verification is a mandatory step during the registration process. If we learn that an underage individual has created an account using false information, we will immediately close that account and delete all associated data.

If a parent or guardian believes their underage child has registered on our platform, please contact us without delay.

Data Retention Period

We retain your personal information for as long as it is necessary to fulfil the original purpose for which it was collected, or for as long as it is required to be kept under applicable law:

• Active accounts: All information is retained for as long as the account remains active.
• Financial transaction records: Retained for a specified number of years as required by law.
• Closed accounts: After an account is closed, some information may be retained for a limited period for legal and regulatory reasons.
• Support communications: Retained for a specified period to ensure the quality of customer service.

Once the retention period has ended, we will securely delete your information or anonymise it in a way that it can no longer be linked to any individual.

Changes to This Policy

10bed reserves the right to update this privacy policy from time to time in response to business changes, the addition of new services, or legal obligations.

For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Display a notification on the platform.
• Notify you by email where applicable.

Continuing to use the platform after the updated policy is published means you accept the new policy. If you do not agree with the changes, you may close your account at any time.

Contact

If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact us through the following:

We place the highest importance on your privacy and are committed to handling every data protection request carefully and promptly. Thank you sincerely for your trust in 10bed.